Customer relations took too long to respond, so they denied the refund
It is bad enough to have a flight, or a train trip canceled. It is even worse when the company refuses to refund your ticket because their own customer relations representative took too long to address the claim.
The colorful description in this letter is entirely warranted, in our opinion. As a client, they did nothing wrong, and yet the company took their money and did not deliver the service they had paid for. Shame on them.
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