It is good to let customer support know about these issues
Although customer service accounts are mostly used for fielding complaints and giving refunds, it does not mean that they cannot offer other types of support. Take this exchange, for example.
This person had an issue with the toilet in one of Virgin’s trains, and they let the company know so they could address it before it became a problem for other passengers. Although it must have been mortifying for them to confess such intimate detail, we are proud they did.
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