This person believed the cheese to cracker ratio was unbalanced
Obviously, nobody who gets on a plane can expect much of a grand meal since the food is usually quite bland. This person did not really set the bar too high, but still, Air New Zealand fell short because of one very serious mistake.
They did not provide sufficient crackers with their cheese to make the ratio appropriate for this client’s tastes. Furthermore, they were not about to keep quiet about what they considered to be a great indignity.
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