Starbucks responded with facts and called out an agitator
Part of a community manager’s job is to answer messages and questions from followers. It’s true that, in some cases, people can be rude or provocative on social media. But we must say that the Starbucks CM knows how to respond.
As you can see in the screenshot, a man tried to start a conflict with the coffee brand, but they quickly responded. Kudos to their employer brand social team!
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