A brutally honest desktop background
Dealing with people on the phone can be stressful. Whoever chose this desktop background was probably aware of how much abuse a lot of hotline workers have to endure and used irony to escape their frustrations.
The contrast between the smiling face and what the job is about is what makes this joke so appealing. We are sure we have all been in a situation where we had to keep our smile, although we felt like running away.
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