There is a saying in retail that the customer is always right. Of course, sometimes they are wrong, and lately, this seems to be true more often than not. Everybody knows that people who work in customer service often have to receive ridiculous claims made by entitled clients that enjoy hurling abuse at innocent workers. However, there are times when those complaints are genuine. Here, we have put together a list of customer support exchanges that will have you laughing out loud. Sometimes, the complaint itself is super funny, but other times, the employee's response is just as hilarious. There are even quite a few master burns sprinkled around. Check them out for yourself and see if you approve.
The shampoo turned their dog pink
This Twitter user went to Tesco, one of the UK's largest supermarket chains, to get some shampoo to bathe their dog. They bought the product just fine, but the results had them very confused, so they reached out to customer service.
You would probably want answers too if a clear shampoo suddenly dyed your dog's fur hot pink. Moreover, it was a Tesco brand product, so they had all the right to make their complaint directly to the supermarket's socials.
This is what it would look like if Kanye West filled out a feedback card
Many restaurants offer their clients the opportunity to fill out a feedback card to get an idea of what their experience was like. However, this card said more about the person who filled it than about the restaurant.
This practical joker decided to fill out a feedback card as if they were rapper Kanye West, who is known for believing himself to be the best human on Earth. That is why the writing is so heavy on the “Kanyes.”
A frosted pop-tart with no frosting is false advertising
We all have our preferred sweets. Pop-tarts are a fairly common indulgence for many people. The sweet filling and the frosting contrast with the slightly salty dough. It is a perfect combination.
That is why the lack of frosting is such a betrayal. It would not be a big deal if the person had bought an unfrosted variety, but in this case, it is completely valid to expect the pop-tart to be more covered than that.
Customer relations took too long to respond, so they denied the refund
It is bad enough to have a flight, or a train trip canceled. It is even worse when the company refuses to refund your ticket because their own customer relations representative took too long to address the claim.
The colorful description in this letter is entirely warranted, in our opinion. As a client, they did nothing wrong, and yet the company took their money and did not deliver the service they had paid for. Shame on them.
They criticized the London Underground for being late
We all know that public transport is not always reliable. Whether you take a bus or a train, there is always a risk of delays or traffic extending your commute and making you late.
That is why you should be responsible for calculating some extra time just in case you come across any unforeseen delays. The London Underground is not responsible for you being late; you are.
This Taco Bell customer did not mind getting diarrhea
Most clients only approach customer service accounts on social media to complain about a bad experience. This Twitter user, however, took to the platform to express their satisfaction with their Taco Bell dinner.
They were happy with the service provided, even though they got the runs because of their food. This is an example of the best customer a company can have. They accept that every experience has its downfalls, and they enjoy it anyway.
Pringles missed their chance to use a better pun
When it comes to advertising, puns and rhymes have been their most efficient marketing tools for decades. A good pun will make your product more memorable and more attractive for customers to buy. Pringle's advertisers missed a chance with the one they chose.
This Twitter user pointed them out perfectly. The puns they proposed were so much catchier and more evident. “Pringle bells,” in particular, is a very good option. Perhaps they should have hired them to make up better catchphrases.
They gave this person a horrible haircut
Getting a good haircut can be truly life-changing. It can do wonders to your confidence and can make you look very stylish without much effort. Having a bad haircut, on the other hand, can make you want to shut yourself in your home for months.
This unfortunate person came in later in the day, and the employees did not feel like putting in the time to give them a proper cut. Maybe next time, they should avoid going in just before closing time.
The mozzarella sticks came without any cheese
Fast-food chains such as McDonald's have certain general guidelines put in place to ensure all their locations have a similar service standard. Wherever you are, if you go to Micky D's, you know what to expect. Most of the time, at least.
Sometimes you get a box of mozzarella sticks that contain no cheese whatsoever. Of course, whoever took the picture could have taken the insides out as a trick, but mistakes like these happen only once in a while.
A little girl wrote to Sainsbury's to suggest a name change for their bread
There is something particularly endearing about writing someone a physical letter. They feel as weightier than a simple tweet or Facebook post. This little girl wrote to the supermarket chain Sainsbury's to find out why they called a certain product “tiger bread” instead of “giraffe bread.”
The best part is that Sainsbury's wrote her back. Because of the girl's letter, they actually renamed their bread “giraffe bread.” We are sure that the little girl was extremely excited by how much traction her message got.
This child wrote to Lego to fix their inaccurate portrayal of Hobbits
Legos are famous for letting you build anything with their little blocks: flowers, buildings, fictional worlds, you name it. Nevertheless, this Lord of the Rings megafan realized that their Hobbit figurines were wearing what appeared to be shoes.
Any die-hard fan of the fantasy series knows that Hobbits find wearing anything on their feet very uncomfortable. Naturally, they felt the need to write to the company so they could fix this dreadful mistake. We hope Lego fixes it.
Amtrak California chose the wrong quote to promote its service
Publicity blunders can badly damage a company's image and lead to a drop in sales. That is why it is important to have a good social media campaign that goes with their image. Amtrak California should consider a change in its strategy after this mistake.
Trains are famous for having a fixed route. Everyone expects them to follow the path that has been laid out. Believe us, no one wants a train to go off its tracks. In fact, if it happened, it would be a disaster.
An impatient client sent a complaint using a lot of slang
Every region has its own slang and linguistic conventions. However, when you are making a complaint to a customer service account, you may benefit from using more formal language. This Twitter user did not think it was necessary.
Fortunately for them, whoever runs the Argos Helpers Twitter account understood their unique linguistic choices and responded in kind. We are not sure why the customer has to specify the guy that helped them was Asian, though.
She used a Lush product and was left with bright pink skin
Lush bath bombs became all the rage a few years ago because of their fizzy bubbles and bright colors. The company has mostly stayed controversy-free thanks to its ethical practices, but they sure did this woman dirty.
We do not know what exact product she used, but it left her skin stained bright pink. She even attached proof in the form of a picture. Hopefully, it washed off pretty quickly. After all, it must not have been nice to walk around looking like Pepto-Bismol.
This burger came with a single pickle
Everybody knows that fast-food burgers never look the same in real life as they do on billboards. In reality, they are smaller, drier, and look much less tasty. However, they are usually better than this.
According to the box, this is a McDonald's quarter pounder burger, and they come with many more pickled than this one did. We do not know what happened to whoever made this meal, but it was clearly not their day.
The company used this Twitter user's vitriol to their advantage
By now, every social media platform allows ads to run on their sites. This has made the experience of browsing a lot more uncomfortable for many users. However, people usually do not go as far as to block the companies they come across.
This UK-based plumbing company was surprised to see a woman had sent a very rude response to one of their tweets. Nevertheless, they seized the opportunity to give themselves some free press and addressed the “blockage.”
A scientific magazine got a complaint that they had too many articles on scientific subjects
If you are dissatisfied with a service or a product you have consumed, you have every right to complain publicly about whatever you found lacking. That said, some criticisms make absolutely no sense, such as this one.
This complaint was featured in a magazine that specifically dealt with scientific themes. The name of the publication is “Popular Science” there is no way their readers would go into their experience not knowing they would get “lengthy articles on overly scientific subjects.”
When the beer is so expensive, the clients feel mugged
Whenever you are going to a concert or a sports event, you would do well to bring your own food and drink. Generally, anything you buy at the venue will come with a premium and set you back quite a few pounds or dollars.
This concert-goer found this out the hard way, so they decided to reach out to the venue's social media channels to express their disappointment. We agree; paying over five pounds for a regular beer is truly a rip-off.
A man got his privates stuck in an Ikea bench
Ikea is a staple in every dorm room and in many family homes because they sell well-designed, affordable furniture. The Swedish company has become part of everyday life for many, but with popularity comes criticism.
Apparently, the man who wrote this post got his privates stuck in one of the bench's holes. Can you imagine how painful that must have been? A strong worded Facebook post is the least he could do to vent about his ordeal.
This user was not willing to tell on their local store
Best before dates should mostly be taken as a guideline to tell how fresh a product is. However, there is a limit to how far past its stores can sell items. This Twitter user saw Tesco was selling products nearly two weeks past their expiry dates and had to say something.
First of all, it is necessary to clarify that “grass” is Scottish slang for “snitch.” They might have complained about Tesco selling expired food, but they still had their own moral code.
Two phone carrier companies fought over one client
One of capitalism's main principles is open competition. Companies must compete with each other to attract customers through any means they believe are necessary. One example of this in action is this Twitter exchange.
This Twitter user stated their desire to change phone companies because one offered a less expensive service than the other. However, their current carrier was not about to roll over and give up. The result was a hashing out between both companies' accounts.
A customer left a negative review, and the restaurant's owner answered
Owning a business means dealing with the knowledge that not everyone will have a good experience at your store. Nevertheless, that is not easy to do in a time when online reviews have the power to sink you.
The owner of this restaurant was not about to let this user leave a false negative review, so they wrote a lengthy comment justifying the price of their coffee. If you think a cafe's prices are too high, you can choose not to consume anything.
Amtrak tried to get someone out of an elevator
With cell phones being of widespread usage and internet access being available in most places, it is now much easier to get help during emergencies. Take this person's case, for example.
They got stuck inside an elevator in an airport, and just by tweeting about it, they got help. At least, we hope they did. Do you think Amtrak was able to do anything to fix the situation? They did say they were at an airport, not a train station.
They tried to make fun of the people that used Tesco mobile's service
There are many different reasons why a consumer might choose one service provider over another. That is a personal choice and should not really be subjected to any external judgment, so we are not sure what this person meant with their comment.
This Twitter user tried to make fun of people who used Tesco Mobile by implying they were trash, but the company was not about to let its customers be disparaged. That is why their account responded with a savage burn.
A Virgin Airlines wrote a lengthy letter addressing the sub-par food
A while ago, a letter to Richard Branson, founder of the Virgin Group, went viral because of the detailed review of Virgin Airline's food choices it expressed. The author took a flight from Mumbai to Heathrow and was definitely not impressed.
It contained detailed descriptions of each dish, as well as illustrative photos. The reviews were very detailed and charged with irony. What you see above is only a fraction of the letter's true length. It is a real work of art.
They said they had seen a live snake, but it was just their ex
After a relationship ends, there may be some lingering resentments left behind. That is why running into a former flame can turn awkward very easily. This person ran into their ex at a Tesco store and was not happy about it.
They decided to reach out to the store's social media accounts to play a prank on them. They claimed they had seen a snake, but when Tesco responded, they quickly confessed that it was all a ploy.
When you open the pizza upside down
Every food chain is used to fielding hundreds of complaints every day. Some are warranted, but others are not, but it can be hard to determine which ones are mistakes and which ones are legitimate.
This customer complained that their pizza had come with no toppings. However, they quickly realized that they had actually opened the box the wrong way. You have to appreciate a customer who realizes their mistake and retracts their complaint.
There is nothing wrong with someone who uses Tesco Mobile
Why are people so judgy about what carrier others use? We are not sure why Tesco Mobile gets so much hate from those who do not even use it. You would think criticism would stem from bad experiences with the service.
As this Tweet proves, prejudice is the main motivation for these complaints. Fortunately, Tesco community managers are trained in how to give the best burns. They are right; with those messed-up values, nobody will want to go out with them.
A lonely man asked Xbox for relationship help
If your marriage fails, you are bound to be sad about it. Going to counseling can help process the pain in a healthy way and give people the support they need to get over such a stressful experience. This lonely dad probably needed just that.
Perhaps a company's social media handle is not the best place to go to get counseling or relationship advice. We know the username has the word “support” in it, but it is supposed to be technical support, not emotional.
He got trapped in a store, so he reached out to them on Twitter
It is many's greatest fear to be wandering around a store at closing time and being locked inside when the employees leave. That became reality for this poor man who got trapped inside a Waterstone's store.
We imagine he attempted to get out through other means, but after being stuck there for two hours, he reached out to Waterstone's on Twitter to see if they could free him. He was lucky that this strategy worked. Otherwise, he would have been there until the next morning.
They got a Snickers bar with no chocolate
When you buy a candy bar such as Snickers, you expect gooey caramel and chocolate goodness with a hint of salty peanuts. However, this customer got a disappointing surprise after they opened up their bar.
The candy had no chocolate coating. It may not seem like much, but the lack of chocolate severely affects the experience of biting into a Snickers bar. It is simply not the same without chocolate. We hope they got a refund.
This customer did not like the chicken sandwich
Although homemade food always tastes better, not everyone has the time to cook themselves lunch to take to work. That is why many rely on store-bought sandwiches that can sometimes taste quite average.
This Twitter user did not enjoy the texture of the chicken used in the sandwich they bought, so they decided to bring up a complaint but injected it with some humor. The company responded in kind, and they good-naturedly rolled with their joke.
This was not the company's issue; it was his
Phone signals can be finicky at times. Besides, every company has its issues. That said, if you send 246 texts to a single person, the problem might be you, not your phone carrier.
This man clearly did not know how to take the hint. What he claims to have done is borderline stalker behavior and not healthy at all. The company's official Twitter account did well by pointing out he should leave the woman be and focus on other people.
Writing that Deadpool is a “sick-minded” film is stating the obvious
Every new movie comes to theaters with an age rating that specifies what demographic audience it is intended for. Films such as Deadpool are characterized by violence and crass humor, and everyone is aware of the fact before they go watch it.
If the woman who wrote that negative review was an adult, she should have known what to expect. You cannot go watch a film like Deadpool and expect it to be good, innocent fun. That comment was on point.
Do not try to play with the Royal Mail because they will respond with a burn
Some people enjoy reaching out to a company's socials in order to goof around. This Twitter user tried to be cheeky by complaining to the Royal Mail Twitter about how their Valentine's cards had not arrived.
They responded with this sick burn, and they even added a blinking smiling face for good measure. We would advise not trying to get a rise from a company's Twitter account. Perhaps sticking to actual customer service inquiries would be better.
It is good to let customer support know about these issues
Although customer service accounts are mostly used for fielding complaints and giving refunds, it does not mean that they cannot offer other types of support. Take this exchange, for example.
This person had an issue with the toilet in one of Virgin's trains, and they let the company know so they could address it before it became a problem for other passengers. Although it must have been mortifying for them to confess such intimate detail, we are proud they did.
Their day was ruined because they found a biscuit with no chocolate cover
Some people are very fond of their routines, and any disturbance is sure to ruin their entire day. This person had the habit of eating the same chocolate-covered digestive biscuits with their morning cup of tea every day.
However, one day they discovered that one of the biscuits they had chosen had come without its usual chocolate covering. The event traumatized them so much they decided to leave a lengthy post on supermarket Aldi's UK Facebook page detailing their ordeal.
Sometimes the complaint does not come from a customer but from another brand
There are times when two different brands decide to give each other some constructive criticism, and they use social media platforms to do this. Take this exchange between the official Old Spice and Taco Bell Twitter accounts.
Of course, Taco Bell would not take it lying down. That is part of their brand, after all. Besides, the original comment was pretty nonsensical, so it was easily rebuffed. Yes, it is funny, but just know that these exchanges are usually planned out.
This woman bought the wrong kind of chocolate and tried to get a free sweet by complaining
Buying the wrong kind of chocolate is a very depressing mistake to make. But no matter how disappointing it is to buy the wrong variety of chocolate, it is not really the fault of the company that manufactures the product.
That is why it is not surprising that Cadbury shut this woman's complaint down. She was definitely not getting free chocolate just because she asked for it on Twitter. The grumpy cat meme was very good at getting the message across.
They sent a picture of their moldy pizza and were asked what was wrong
While it is true that people sometimes complain needlessly about a product they buy, there are times when there is truly a reason to demand a refund. This person opened a frozen pizza box and found it was moldy.
It is unacceptable for a business to sell food in this condition, so they rightfully took to the Internet to see if something could be done and even attached photos as proof. Unfortunately, Tesco's customer service seemed to be suffering from a bout of bad eyesight.
This person believed the cheese to cracker ratio was unbalanced
Obviously, nobody who gets on a plane can expect much of a grand meal since the food is usually quite bland. This person did not really set the bar too high, but still, Air New Zealand fell short because of one very serious mistake.
They did not provide sufficient crackers with their cheese to make the ratio appropriate for this client's tastes. Furthermore, they were not about to keep quiet about what they considered to be a great indignity.
A commenter tried to act as if this news had gone unreported
Because of the nature of the Internet, no matter what an individual or a company posts on Facebook, there is bound to be someone that leaves a negative comment. Sometimes they even make no sense.
This Facebook user left a comment implying that the news was fake or had gone unreported under the post that linked to the news article that discussed that same topic. The coup de grace was the BBC's reply that it had also been featured on the 6 o'clock news.
Roleplaying with the customer service representative
Not receiving an item you ordered can turn into a big problem. In cases where customer support is not very helpful, it can even end up being time-consuming and frustrating to deal with if. This person probably braced themselves for a long back and forth.
In the end, their experience was great. What better customer service experience can you have than one where you roleplay being a Viking god with the representative? The best part is that they also solved their customer's problems.
Smart cars are not as flimsy as some might believe
Smart cars attract a lot of criticism from muscle car fans for being small and not having powerful engines. That does not mean they deserve it. In fact, many users believe those small vehicles are ideal for city life.
This Twitter user tried to suggest that a single bird poo was enough for the car to fall apart. However, the company was quick to point out that they had actually tested how many poops it would take to break the car's cell.
They complained that their moldy garlic would not serve to fight off vampires
Produce gets moldy, and that is to be expected. However, you would not expect a product that is still a week from its expiry date to be going bad. That is exactly what happened to this person, and they had every right to complain.
Nevertheless, their story has a happy ending. Tesco customer service seemed to appreciate their playful tone and responded with a letter and a gift card with some credit. They even kept the vampire-slayer theme going.